Mommastouch Return and Refund Policy
1. Returns
- Mommastouch accepts returns on products within 7 days of the delivery date.
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
- To initiate a return, customers must contact Mommastouch customer service at [contact email/phone number] to obtain a return authorization.
- Customers are responsible for the cost of return shipping unless the return is due to a fault on the part of Mommastouch (e.g., wrong item shipped, defective product).
2. Refunds
- Once the returned item is received and inspected, Mommastouch will send an email notification to the customer confirming receipt of the returned item.
- If the return is approved, a refund will be processed to the original payment method within [number] days of receiving the returned item.
- Shipping costs are non-refundable unless the return is due to a fault on the part of Mommastouch.
- Refunds are issued in the same currency and payment method used for the original purchase.
3. Exchanges
- Mommastouch does not offer direct exchanges. Customers who wish to exchange an item should follow the return process as outlined above and place a new order for the desired item.
4. Non-Returnable Items
- Certain items are not eligible for return, including:
- Items marked as final sale.
- Personalized or customized items.
- Items that have been used or damaged by the customer.
5. Damaged or Defective Items
- If an item is received damaged or defective, customers must contact Mommastouch customer service within [number] days of delivery.
- Customers may be required to provide photographs or other evidence of the damage or defect.
- Mommastouch will arrange for a replacement or issue a refund for the damaged or defective item, including any applicable shipping costs.
6. Cancellation
- Orders may be cancelled within 24 hours of placement by contacting Mommastouch customer service.
- If an order has already been shipped, the customer must follow the return process outlined above.
7. Contact Information
- For any questions or concerns regarding returns and refunds, please contact Mommastouch customer service at Contact@aryainc.in.